FAQs


Where are you guys located? 

We are located in Milwaukee, WI.  We are open for business every day of the week.
WE ARE OPEN AT THE NEW ADDRESS BELOW
Our address: 532 N. Water St.  Milwaukee, WI.  53202
 

Do you guys buy shoes? 

WE BUY SNEAKERS IN STORE ONLY!
WE ACCEPT TRADES IN STORE ONLY AT THE MOMENT!
 

What are the shop hours? 

Our store hours:
Sunday: 12:00-6:00
Monday-Thursday: 12:00-8:00
Friday/Saturday: 12:00-9:00
 

Are you guys authentic? 

All of our merchandise is guaranteed 100% authentic.
 

Where can I contact you guys? 

Contact email: Trustedkicks@gmail.com
 

When do orders ship out? 

Orders should arrive within 2-4 business days from the original time of purchase, although we cannot guarantee this.  PACKAGES DO NOT SHIP ON THE WEEKEND. MONDAY THROUGH FRIDAY ONLY. Our methods of shipping include the United States Postal Service and Fedex.  We decide what service to use based on the weight of the package(s).
 

Return Policy? 

Disclaimer and Return Policy
If you for any reason do not want what you originally purchased from Trusted Kicks, you may ship the products back within 5 days of the purchase.  However, all items must be returned with original packaging.  The products cannot be in a different condition than from what they were originally shipped in.  For example, the products cannot show signs of use or wear.  We are unable to provide refunds for shoes that were originally sold in preowned condition.  Upon item inspection, we will refund the purchase. REFUNDS WILL HAVE 15% RESTOCKING FEE. WE ARE UNABLE TO CANCEL ORDERS ONCE THEY ARE PLACED.
Customer satisfaction is highly valued by our team.  Please contact us or visit our store if you have any comments, questions or concerns.